The fine print, in plain language
Terms of Service
Who we are
Cuil Books is a trading name of Mac Cuill Labs Ltd, an Irish company and a subsidiary of Mac Cuill Ltd. Mac Cuill Labs Ltd owns and operates Cuil Books and is the seller of all books and products on this site. Registered office: Unit 5, O'Duffy Centre, Carrickmacross, Co Monaghan, Ireland. Contact: maccuill@proton.me.
The service
Cuil Books lets adults create personalised illustrated storybooks from their own family photos and details. At launch, orders are supplied as digital files, with optional audio narration.
Your content
You keep ownership of the photos and details you upload. You confirm you have permission to use any photo you upload, especially photos of children. By uploading, you allow us to use that content only to create your book.
Accounts
Accounts are for adults. You sign in with your email address; keep your sign-in link private.
Orders and payment
Prices are shown in your local currency (euro, pounds, US, Canadian, Australian or New Zealand dollars), including VAT where it applies. You can change currency on the pricing page. Your order is confirmed when payment succeeds and you receive an email receipt. Card payments are processed securely by our payment provider; we never see or store your card number.
Please check your proof
Before you pay, you must review the complete story and illustrations and expressly approve that proof as the finished book. Please check names, spellings, story details and every picture carefully. Preferences, mistakes or details that were clearly visible in the proof you approved are not, by themselves, faults or grounds for a change-of-mind refund. This does not affect your statutory rights if the files supplied are faulty, materially different from the approved proof, or not supplied as agreed.
Cancellation and immediate digital delivery
Every book is made to your specifications using the details and proof you approve. Before paying, you expressly request immediate digital delivery and acknowledge that your 14-day cancellation right ends once supply of the digital content begins. Once work and delivery begin, the order cannot be cancelled or refunded merely because you change your mind. Nothing in this section limits rights that cannot lawfully be excluded.
Faulty or incorrect digital files
If your files are faulty, materially differ from the proof you approved, or are not supplied as agreed, contact us promptly using the email on your receipt and describe the problem. We will provide the remedy required by law, which may include repair, replacement, a price reduction or refund where applicable. Preferences or details visible in the proof you approved are not faults. Nothing in these terms affects your statutory rights as a consumer.
Payment disputes
Please contact us before raising a dispute with your bank so we can try to resolve the issue promptly. We may provide the payment provider with the approved proof, the recorded approval time and delivery records when responding to a dispute. This does not limit your right to raise a legitimate dispute or exercise your statutory rights.
Acceptable use
Please don't upload unlawful, offensive, or someone else's copyrighted material. We may remove content that breaks these rules.
Governing law
These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction. If you live elsewhere in the EU, you keep any mandatory protections of your home country's law. You can also use the Competition and Consumer Protection Commission (ccpc.ie) for consumer information.
Contact
Questions about these terms? Email maccuill@proton.me.